Privacy Policy

Reflowd Privacy Policy

Last updated: 2 April 2025

At Reflowd, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our AI automation services. We process personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Information We Collect

We may collect and process the following types of personal data:

• Personal Identification Information: Name, email address, phone number, company name, and other details you provide when contacting us or using our services.

• Usage Data: Information about how you interact with our website and services, including IP address, browser type, operating system, pages visited, and session duration.

• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to improve website functionality, analyze traffic, and personalize your experience. You can manage cookie preferences through your browser settings.

• 
  

2. How We Use Your Information

We use the collected data for the following purposes:

• Service Provision & Improvement: To provide, manage, and improve our AI automation solutions.

• Communication: To respond to inquiries, send updates, newsletters, and service-related notifications.

• Analytics & Performance Monitoring: To analyze website traffic, optimize user experience, and improve our offerings.

• Legal Compliance: To comply with legal obligations, enforce our Terms and Conditions, and protect our rights and security.

We ensure that all processing activities are based on a valid legal basis, such as contract fulfillment, legitimate interests, consent, or legal obligations under GDPR.

3. Data Sharing and Disclosure

We do not sell or rent personal data to third parties. However, we may share data in the following cases:

• Service Providers: We work with trusted third-party service providers (e.g., hosting providers, analytics platforms, customer support tools) who help us operate our business. These providers are contractually bound to process data securely and confidentially.

• Legal Compliance: We may disclose personal data if required by law, regulatory authorities, or to protect our legal rights.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, personal data may be transferred as part of the transaction.

  
  

4. Data Security

We implement strict security measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. While we follow industry best practices, no method of transmission over the internet is completely secure. If a data breach occurs, we will notify affected users and relevant authorities in compliance with GDPR.

5. Your Rights Under GDPR

As an EU-based company, we fully comply with GDPR, which grants you the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.

• Right to Rectification: Correct inaccurate or incomplete data.

• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data under certain conditions.

• Right to Restrict Processing: Limit how we use your data in specific circumstances.

• Right to Data Portability: Receive your data in a structured, commonly used format and transfer it to another controller.

• Right to Object: Object to data processing based on legitimate interests or direct marketing.

• Right to Withdraw Consent: If processing is based on consent, you can withdraw it at any time without affecting prior lawful processing.

To exercise these rights, please contact us at henri@reflowd.com. We will respond to your request in accordance with GDPR guidelines.

6. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy, in compliance with legal, contractual, and operational requirements. Once no longer needed, data is securely deleted or anonymized.

7. International Data Transfers

If personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your data in accordance with GDPR.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or our practices. Any significant changes will be communicated via our website or direct notifications. Please review this policy regularly.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

• Company Name: Reflowd

• Email: henri@reflowd.com

• Phone: +32 479 400 881

We take your privacy seriously and are committed to handling your personal data responsibly.